We write with an urgent communication concerning the IMC 523, 525 and 526 Series Food Waste Disposers. Please read this email carefully.
We have become aware of an issue by which, in rare cases, the following devices may present a risk of electric shock and associated bodily injury to anyone coming into contact with them:
F52/301, F52/500, F52/602, F52/321, F52,510, F52/520, F52/530, F52/612, F52/622, F52/632, F52/029, F52/030, F52/501, F52/502, F52/521, F52/522, F52/681, F52/602, F52/651, LFWD523/1, LFWD523/3, LFWD525/1, LFWD525/3, LFWD526/1, LFWD526/3, F79/240, F79/250 and spares assemblies S52/057, S52/056, S52/010, S52/020, G40/094, G40/223, G40/228, G40/238.
As a precaution, the products are being recalled.
Please carry out the following steps immediately:
- Provide us with the below details for all customers you have supplied with the affected products, spares and replacement parts:
- Serial Number
- Customer Name
- Company Name
- Postal Address
- Phone Number
- Email Address
- Quarantine all your stock of affected products and spares. Contact us to arrange for a return and refund.
- Remove these products from your website, literature and price lists.
Below you can view the product recall notices we will be sending to end users.
If you have any queries please contact us on the dedicated phone line or email address below:
Telephone: 01522 437832